Refund policy

The Purchaser’s Agreement to Waktu Horology Return and Refund Policy

All transactions with Waktu Horology are subject to, and constitute irrevocable acceptance of the following:

RETURNS AND REFUNDS

Waktu Horology operates under a strict policy of No Refunds. Hence, we respectfully request that you confirm your purchase with absolute certainty prior to payment. 

Upon completion of your order and remittance, you acknowledge and irrevocably accept the forfeiture of any right to cancellation or refund, regardless of circumstance, including during the pre-order phase. This policy, necessitated by the limited edition and high-demand nature of our timepieces, serves to mitigate hoarding and fraudulent activity, ensuring equitable distribution to genuine enthusiasts. Additionally, please note that cancellations may incur a restocking fee to cover processing costs.

PAYMENT ERRORS AND SECURITY

Should you experience a payment error at checkout, it is typically a result of security measures implemented by your card issuer. To ensure successful processing, please confirm that your card supports international transactions. Our payment providers employ advanced security protocols, including OTP verification and address matching.

For alternative payment methods, we offer Apple Pay (requires Safari browser) and Android Pay.

EXCHANGES AND REPAIRS (WARRANTY)

Prior to dispatch, each timepiece undergoes rigorous inspection. In the rare event that your item sustains damage during transit, you may qualify for a like-for-like exchange. Eligibility for exchange is determined on a case-by-case basis and is contingent upon receipt and inspection of the returned item. We will duly notify you of the outcome of your exchange request.

If your exchange is approved, a new timepiece, subject to stock availability, will be dispatched to you at no additional cost. In the event of stock unavailability, we will offer either a replacement of the affected components, a professional repair, or a refund.

We offer repair or replacement exclusively for items that are defective or damaged during transit. To facilitate your claim, we require comprehensive photographic evidence of the shipping package's exterior. Additionally, you will be requested to provide an image of your warranty card to verify its concordance with your original order details. Based on this information, we will initiate the necessary arrangements.

Please note that the movement utilised in our timepieces is a standard factory movement. For repairs required outside of the warranty period, we recommend engaging the services of qualified external watchmakers. During the warranty period, should a timepiece be serviced by an external watchmaker and subsequently exhibit continued defects upon return to us, repair charges may be applicable.

Please be advised that repairs may require an extended period, depending on the extent of the damage. If this potential time frame is not agreeable, we recommend careful consideration prior to returning your timepiece for repair.

For more information, please do not hesitate to reach out to us at contact@waktuhorology.com.